KI-Kundenkommunikation
AI-assisted customer engagement by voice and chat — objective advice around the clock, with no waiting.
Instantly available, multilingual and directly connected to the configurator.
- Pillar
- Commerce & Brands
- Category
- AI customer engagement
- Status
- Live
- Channels
- Voice & chat
- Availability
- 24/7
- Languages
- German / English
- Privacy
- Secure data handling
Our AI-assisted customer engagement answers product questions by voice and chat — anytime, in several languages and with no waiting. It advises objectively, recommends the right path in the configurator and captures bulk enquiries in a structured way so nothing gets lost.
Good advice is rarely available instantly.
Customers have questions when they have them — often in the evening, at the weekend or in the middle of buying. Hold queues, delayed replies and inconsistent answers erode trust and cause enquiries to fizzle out.
Advice that is always reachable.
AI-assisted customer engagement is available around the clock, answers product questions objectively and hands off to the right next step — such as straight into the configurator. Larger enquiries are captured in a structured way and passed on in an orderly manner.
Advice that thinks along — anytime.
From the first question to a structured enquiry — consistent and fast.
Around the clock
Product advice at any time of day or night — no hold queues, no opening hours.
Objective product advice
Factual, consistent answers on products, options and finishing — explained clearly and simply.
Straight to the configurator
Instead of long explanations, the conversation leads directly to the right step in the configurator.
Structured lead capture
Bulk enquiries are recorded in an orderly way and forwarded with the relevant information.
Multilingual
Communication in German and English — the right language depending on the customer’s needs.
Secure data handling
Customer data is treated responsibly and in line with data protection requirements.
How an enquiry works.
Ask a question
Customers ask by voice or chat — anytime and in their language.
Advise & hand off
The AI answers product questions objectively and leads straight into the configurator when a design is wanted.
Capture bulk enquiry
For larger projects, the relevant details are recorded in a structured way and passed on in an orderly manner.
Who AI customer engagement is for
- Customers with product questions
- Prospects outside business hours
- Teams and companies with bulk enquiries
- International customers in German and English
- Users who want to reach the right offer quickly
- Anyone seeking an instant, factual answer
Frequently asked questions
When is advice available? +
Around the clock — seven days a week, with no hold queues and independent of opening hours.
In which languages is advice given? +
Communication is available in German and English; the right language depends on the customer’s needs.
What happens with larger enquiries? +
Bulk enquiries are captured in a structured way and forwarded with the relevant information so that further handling continues seamlessly.
How is my data handled? +
Customer data is treated responsibly and in line with data protection requirements.
More ventures from the studio
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Textilstore
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Der Konfigurator
Our in-house configurator platform: real-time pricing, live preview, multi-shop ready.
Advice that never sleeps.
Talk to us about how AI-assisted customer engagement makes your advice available around the clock.